USCIS to go Paperless

Spencer Hsu reports for the Washington Post:The Bush administration has launched a major overhaul of the nation’s immigration services agency, selecting an industry consortium led by IBM to reinvent how the government handles about 7 million applications each year for visas, citizenship and approval to work in the United States, officials announced yesterday.If successful, the five-year, $500 million effort to convert U.S. Citizenship and Immigration Services’ case-management system from paper-based to electronic could reduce backlogs and processing delays by at least 20 percent, and possibly more than 50 percent, people close to the project said. Those problems have long frustrated new Americans and other immigrants.The new system would allow government agencies, from the Border Patrol to the FBI to the Labor Department, to access immigration records faster and more accurately. In combination with initiatives to link digital fingerprint scans to unique identification numbers, it would create a lifelong digital record for applicants. It also would eliminate the need for time- and labor-intensive filing and refiling of paper forms, which are stored at 200 locations in 70 million manila file folders.Known internally as the transformation initiative, the long-awaited and much-delayed effort is considered a cornerstone of any broader effort to fix an immigration system considered one of the most broken bureaucracies in the federal government.

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